Frequently Asked Questions
Authenticity
Authenticity
We at Rosu Vintage partner with Entrupy to gaurentee the authenticty of each bag.
Entrupy employs a rigorous three-step process to ensure data accuracy, combining human expertise and AI. This guarantees only the highest quality data is used to train their AI models.
Entrupy's dataset covers a wide range of product styles, from decades-old classics to the latest trends. The company stays updated on new product releases to ensure comprehensive verification capabilities.
Shipping
When will my order be shipped?
Please allow 3-5 business days for each item to be processed and shipped. Rosuvintagellc cannot gaurentee a specific delivery time due to potential delays because of weather and other factors we cannot control.
How is my order shipped?
Each order will be shiped via USPS, UPS, or DHL
Do you ship internationally?
No, unfortunately we do not offer international shipping at the moment. We plan to offer international shipping in the near future.
Customs and duty fees responsibilities
All customs, and duty fees will be paid and taken care of by the customer.
Payment
Sales Tax
Sales tax is determined at checkout based on the tax rate for the zip code of your shipping address. If you request a change to your shipping address, the sales tax rate will be recalculated according to the new zip code. Any additional sales tax charges incurred must be settled in full before your order can be shipped.
Returns/Cancellations
Returns/Cancellations
Prior to checkout, please ensure your confidence in the purchase. All sales are final due to the unique sourcing and curated inventory. We aim to offer every client a fair chance to acquire their desired item. In rare circumstances, cancellation requests will be reviewed, and if accepted, restocking fee will be deducted.